FAQ

Can I make a change to my order?

Once an order is submitted, we can't make any changes to quantity, sizing or shipping method.

Please email contact@snaps.ltd and we will do our best to make the requested changes.

What Is Your Warranty Policy?

We stand behind our product and want to make sure you absolutely love it. If, for any reason, you are unhappy with your purchase, we'll refund your money.

Does SNAPS restock styles that sell out?

We sometimes re-stock popular styles that sell out quickly. However, Limited Editions are just that- once they’re gone, they’re gone. We rotate through regular collections, so check back to see what's new or sign up for our emails and we'll bring the news to you.

Shipping

How Long Does It Take To Receive My Order?

For US based orders shipping takes 2-3 business days.

For international orders, we offer 4-8 day shipping. However, please account for additional time it may take for your order to process through customs.

Where Does My Order Ship From?

We ship from our office in Midtown Manhattan.

Do You Offer Free Shipping?

We offer free shipping on orders within the USA.

Do You Ship Internationally?

We certainly do! Shipping costs will be added to your bill upon checkout.

Orders

How Can I Track My Order?

You can track your order through the link provided in your shipping confirmation. Shipping confirmations are sent out in the afternoon on the day the order ships out.

Can I Make A Change To My Order?

Once an order is submitted, we are unable to make any changes to quantity, sizing or shipping option.

Please email contact@snaps.ltd and we will do our best to make the proper changes.

Warranty

What Is Your Warranty Policy?

We stand behind our product and want to make sure you absolutely love it. So, if you have any issues please reach out to us directly at contact@snaps.ltd and we can find a logical solution to make sure your expectations are met.

More FAQs

Do You Re-Stock Styles That Are Out Of Stock?

We sometimes re-stock popular styles that sell out quickly. The majority of items that sell out are soon replaced with new designs.

You can always reach out to us with inquiries concerning different styles.

Do you take custom orders?

We have an official custom Snaps supplier in NYC who can make your piece to your specs. We are also open to suggestions on designs so please feel free to send us your ideas! If we choose one, you can be sure that you’ll be the first to get one for free!